Effective Date: 01 November 2025
Applies to: All visitors and customers of Heritedge
At Heritedge, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data We Collect
When you visit or make a purchase on our website, we may collect the following information:
- Contact details: Name, email address, phone number
- Billing and shipping information: Address, postcode
- Order information: Products purchased, order history
- Payment information: Only processed through secure third-party payment providers (we do not store your card details)
- Website usage data: IP address, browser type, pages visited, and cookies (for improving site experience)
2. How We Use Your Data
We use your personal information to:
- Process and fulfill orders, including delivery and returns
- Respond to enquiries via email, phone, or WhatsApp
- Send transactional updates about your order
- Improve our website and services
- Comply with legal obligations (e.g., taxes, accounting)
We will not sell, rent, or trade your personal data with third parties for marketing purposes.
3. Sharing Your Data
We may share your data only with trusted third parties to provide our services, including:
- Payment processors (e.g., Stripe, PayPal)
- Delivery companies to fulfill orders
- IT service providers to maintain website security
We require all third parties to handle your data securely and only use it for the purposes we specify.
4. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you
- Correction: Ask us to correct any inaccurate or incomplete data
- Erasure: Request deletion of your personal data, where legally possible
- Restriction: Ask us to restrict processing of your data
- Data portability: Request your data in a portable format
- Object: Object to processing for direct marketing purposes
To exercise these rights, contact us using this form.
5. Cookies
Our website uses cookies to improve your browsing experience. You can disable cookies in your browser, but some website features may not function properly.